Shipping Policy

Thank you for shopping with Mulberry Drive, LLC! We are committed to providing you with a smooth and enjoyable shopping experience. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready to ship. This email will include tracking information, if available.

2. Shipping Methods and Delivery Times

• Shipping Options: We offer various shipping options, including Standard, Expedited, and Overnight shipping. Shipping methods and rates will be displayed at checkout based on your location.
• Estimated Delivery Times: Delivery times vary depending on the shipping method chosen and your location. Standard shipping typically takes 3 to 5 business days, Expedited shipping takes 2 to 3 business days, and Overnight shipping arrives the next business day. These times are estimates and not guaranteed.

3. Shipping Rates

• Shipping Costs: Shipping rates are calculated based on the weight of your order, shipping method, and destination. Shipping costs will be displayed at checkout before you confirm your purchase.
• Free Shipping: We occasionally offer promotions for free shipping. Any applicable terms and conditions for these promotions will be specified on our website or at checkout.

4. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

5. Delivery Issues

• Missing or Lost Packages: If you do not receive your package within the estimated delivery time, please contact us at team@mulberrydrive.com. We will assist you in resolving any issues with the carrier.
• Damaged Packages: If your package arrives damaged, please contact us immediately with your order number and a description of the damage. We will work with you to arrange a replacement or refund.

6. International Shipping

• Availability: We currently do not offer international shipping.

7. Shipping Restrictions

• P.O. Boxes: We may not be able to deliver to P.O. Boxes. Please provide a physical address for delivery.
• Remote Areas: Shipping to remote or rural areas may experience longer delivery times.

8. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us at:

Mulberry Drive, LLC.
414 Main St.
Marble Falls, TX, 78654

(737)788-3761
team@shopmulberrydrive.com

Thank you for choosing Mulberry Drive, LLC. We appreciate your business and look forward to serving you!

 

Return Policy

Thank you for shopping with Mulberry Drive! We hope you love your purchase, but if for any reason you are not completely satisfied, we are happy to offer a return or exchange within 15 days of your purchase date. Please review our policy below:

Eligibility for Returns:

1. Timeframe: Returns must be initiated within 15 days from the date of purchase.
2. Condition: Items must be returned in their original condition, including tags, packaging, and any accessories. The item must be unworn, unwashed, and free of any marks or odors.
3. Receipt: Proof of purchase is required. Please provide your original receipt or order confirmation email.

Return Process:

1. Initiate a Return: Contact our customer service team at team@shopmulberrydrive.com or visit our store with your receipt and item to initiate the return process.
2. Shipping Returns: If returning by mail, securely pack the item and send it to the following address: 414 Main St., Marble Falls, TX, 78654. Please use a trackable shipping method and retain your shipping receipt.

Refunds and Exchanges:

1. Refunds: Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your statement.
2. Exchanges: If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to product availability.

Non-Returnable Items:

1. Final Sale: Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or exchange.
2. Personalized Items: Customized or monogrammed items cannot be returned or exchanged.

Defective or Incorrect Items:

1. Defective Items: If you receive a defective item, please contact us immediately. We will provide instructions for returning the defective item and offer a replacement or refund.
2. Incorrect Items: If we’ve made a mistake with your order, let us know right away. We will arrange for the correct item to be sent to you and cover return shipping costs for the incorrect item.

Contact Us:

For any questions or assistance with returns, please contact our customer service team at team@shopmulberrydrive.com.

We appreciate your understanding and cooperation. Thank you for choosing Mulberry Drive!