FAQ
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about shopping with us. If you can't find the information you're looking for, feel free to reach out to our customer support team.
1. What products do you offer?
We offer a curated collection of women’s fashion, including clothing, accessories, shoes, gifts, and jewelry. Our pieces are hand-selected for quality, style, and versatility to suit various tastes and occasions.
2. How do I know what size to order?
We understand that sizing can be tricky! We provide a detailed size guide on our size chart page. If you’re unsure, feel free to contact us for personalized advice. If you order the wrong size, we offer easy exchanges or returns (see our return policy below).
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
All payments are processed securely, and your information is kept private.
4. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly on the courier’s website (e.g., USPS, UPS, FedEx). If you need assistance with tracking, don’t hesitate to contact us.
5. How long does it take for my order to arrive?
Order processing typically takes 1-2 business days. Shipping times depend on your location:
- Domestic orders: 3-7 business days
- Expedited orders: 2-3 business days
Please note, shipping times may vary depending on holidays or other external factors.
6. Do you ship internationally?
No, we currently do not ship to other countries. We hope to one day offer international shipping rates for all customers!
7. Can I change or cancel my order after placing it?
Once an order is placed, we work quickly to process and ship it. While we cannot guarantee order changes or cancellations, please contact us immediately after placing your order, and we will do our best to accommodate your request.
8. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations. You can purchase them on our website, and they are delivered via email instantly. Our gift cards never expire, making them the perfect present for a loved one.
9. What is your return policy?
We want you to love your purchase, but if for any reason you're not satisfied, we offer returns within 15 days of receiving your order. Items must be unused, unworn, and in original condition with tags attached. Please refer to our Return & Exchange Policy for full details on how to initiate a return.
10. Are there any items that cannot be returned?
For hygiene and safety reasons, certain items like swimwear, bodysuits, intimates, and final sale items are non-returnable. These items are clearly marked on our website. Please make sure to check the product details before completing your purchase.
11. How do I care for my items?
Each product comes with care instructions to help you maintain its quality and longevity. We recommend following the care label for the best results. If you have any specific questions about an item, please reach out to us at team@shopmulberrydrive.com for assistance.
12. Do you offer discounts or promotions?
We regularly offer promotions, sales, and special discounts to our subscribers. Make sure to sign up for our newsletter to receive updates on new arrivals and exclusive offers. You can also follow us on social media for the latest deals.
13. I received a damaged or incorrect item. What should I do?
We sincerely apologize for any mistakes! If you received a damaged or incorrect item, please contact us within 5 days of receiving your order. We’ll work quickly to resolve the issue!
14. How do I contact customer support?
If you have any questions or need assistance, our customer support team is here to help! You can reach us:
- Email: team@shopmulberrydrive.com
- Phone: 1-737-788-3761 (available Monday to Saturday, 10 AM to 6 PM EST)
- Live Chat: Available on our website during business hours
We aim to respond to all inquiries within 48 hours.
We hope this FAQ page answered your questions! If not, don’t hesitate to contact us. We’re here to make your shopping experience as smooth and enjoyable as possible.
Happy shopping!